FAQs
WHERE ARE YOU LOCATED?
We currently do not have a physical store. We hope to have one in the future, but right now we are mainly online. We hold pop-up stores and events throughout the year where you can shop in-person. Follow @newunion.market for updates.
DO YOU MAKE THE ITEMS YOURSELF?
Yes. From first sketch, to final shirt, we love to pay attention to every detail, obsessing over the perfect shirt. We meticulously choose garments, sometimes dying or acid washing them. We make the screens and print on the shirts. Not only that, but we hand pack and ship everything to you. No artificial computers make these :)
Why are your prices so high?
We do our best to make our products as affordable as possible. However, we also strive to provide excellent products, both in garment quality, print quality, and design. Here's the average cost of a single color t-shirt:
Blank T-shirt (Non-sweatshop, made in USA): $8.50
Ink: ~$0.75 per color per shirt
Screen prep and other chemicals: ~$1 per shirt
Tag, packaging/bag, etc.: $2 per shirt
Total: $12.25 raw product cost
This does not include software costs ($1000k/year), vendor costs, taxes, etc. In all transparency, we don't even pay ourselves for the labor, to make our products as affordable as possible.
We believe we provide quality products at a reasonable price compared to industry standards (which isn't Walmart, which is cheaply made in a sweatshop).
IS THIS A ONE TIME THING?
No way. We’ve got drops planned over 6 months out. We love creating new shirts, and we believe you can never have too much Battle Creek merch. We release items seasonally and at sporadic times throughout the year. All products are one-time, limited quantity releases. Check our website or Instagram for news.
WHERE DOES THE NAME COME FROM?
When coming up with a name we knew we wanted something that paid tribute to Battle Creek. But we also knew we wanted something more unique than using “Battle Creek” in the name. That’s when we found an old historic Battle Creek photo with a business named “New Union Cafe”. We saw that and immediately loved that name. Unfortunately we couldn’t find much information on this business! If you know anything please let us know.
WHAT IS YOUR RETURN POLICY?
We accept returns on unwashed items within 14 days of receiving your order. If your order arrives damaged, or you wish to make a return, simply fill out a contact form.
If you wish to receive a different size in return, a new order must be made, to ensure we have your new item in stock.
DO YOU OFFER PICKUP/DELIVERY
We do not offer pickup, but we do offer delivery services. Deliveries usually only happen once a month, so if urgency is important, we get orders shipped out through USPS in 2-3 days.